Mistura Canada believes that customer satisfaction is the key to success. Our main concern is to make your shopping experience unforgettable. If you want to return or exchange your purchase please follow the next steps and do not forget that variations on colors may be appearing due to natural products.
Mistura can exchange any article ordered online and that has not been worn within 30 days from the date of delivery to another item but with the same value or a payment must be required for items that have more value or a misturacanada.com Gift Certificate will be issued for those with less value from the original purchase.
You have the right to return any article order online and that has not been worn within 15 days from the date of delivery for full refund. All refunds will be prepared in the type of original payment or misturacanada.com Gift Certificate for the same amount. Please send original receipt in the return box and keep a copy of this for future references. The shipping and taxes values will not be refunded.
Mistura does not refund money while exchanging Mistura Canada products, however you will receive a gift card for your balance. Please send original receipt in the exchange box and keep a copy of this for future references. On the back of your receipt notify which item would you like to exchange it for with the reference number and the name of the new article.
Returns and Exchanges of Mistura products are required to be mailed to:
1114 Queen Street East
Toronto, On M4M 1K8
(If you are shipping from US, or from outside Canada, please make sure you declare package as “REPAIR” / “WARRANTY” to avoid customs fees.)
Mistura is not responsible for damage, loss or theft occurring during transportation.
$15 fee will be charged for shipping and restocking, and will not be refunded.
Your refund will be effective between 5 to 7 days after the product have been received.
All sales are final. Discounted items are none refundable, and can not be exchanged. All of our products are of high quality and have been inspected prior to shipping.
* Please ship Watches throughout a carrier that can be traceable such as Canada Post, FedEx or UPS. misturacanada.com is not responsible for damage, loss or theft occurring during transportation.
* This policy does not apply for products purchased in Retail stores, Retail Shows or other Online stores.